Gary Kelly, Chairman and CEO of Southwest Airlines | #45

Gary Kelly serves as the Chairman of the Board and Chief Executive Officer at Southwest Airlines. Under Gary’s leadership, Southwest has grown to become the nation’s largest airline in terms of originating domestic passengers carried and is a mainstay on Fortune magazine’s list of the most admired companies in the world, ranking eighth in 2018.
“You have to be good at what you do, in addition to really loving what you do.” Click To Tweet

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From Podcast Action Journal
One of the mistakes Gary made as CEO was being too aggressive in believing what could be accomplished in a short time period. Companies need adequate time and resources. Gary learned this the hard way. It doesn’t pay to overcommit to more than your company is capable of.

What goal or project are you currently trying to accomplish? What is an adequate time frame to complete it?

Southwest is successful because they focus on the basics. The culture Gary promotes within the company is all about knowing their people and treating them like family. They are there for each other in the good times and the tough times. The leadership makes sure to celebrate accomplishments and reward employees. Gary says recognition can’t overcome lack of a genuine relationship.

In your opinion, what kinds of principles make a work culture great?
What can you improve about the culture where you work?

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